1011. My U.S. bank refused to process a requested payment related to energy despite the authorization in Russia-related General License (GL) 115C under Executive Order (E.O.) 14024. What can I do?

The Office of Foreign Assets Control (OFAC) encourages persons to connect with their financial institution regarding the status of any payment. In addition, persons with questions about engaging in or processing transactions related to GL 115C can contact the OFAC Compliance Hotline.

Updated: December 17, 2025